Grievance Officer & IP Policy
1. Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Nodal/Grievance Officer to handle all customer complaints regarding our services or content.
Grievance Officer Contact
If you have a serious complaint that has not been resolved by our standard support team, please contact the officer for JUPITERCOOL PRIVATE LIMITED:
Name: Mr. Narayan Pradhan
Designation: Nodal & Grievance Officer
Email: support@rigelton.com
Address: C/o Nidhi Pradhan, Palasahi, Puri, Niampara, Odisha, India – 752114
We acknowledge all formal grievances within 48 hours and aim to resolve them within 30 days.
2. Report Intellectual Property (IP) Infringement
BerryRise respects the intellectual property rights of others. If you are a copyright or trademark owner and believe your rights have been infringed, please use the form below to submit a formal Takedown Notice.
Clicking submit will open your default email client. You can attach files there. Alternatively, email support@rigelton.com directly.