Returns & Refunds Policy

If your item arrives damaged, defective, or is not the specific item you ordered, we will make it right with a full refund or a replacement. If a physical return is required, RIGELTON covers 100% of the return shipping costs for verified defects reported within 7 days.

Requirement: You must contact us within 7 days of delivery to report the issue. Please include:

1. Your Order Number.
2. Clear Visual Proof (Photo or Video) showing the defect or incorrect item clearly visible next to the original shipping label on the package.

Note: Visual proof is strictly required to process your claim quickly. RIGELTON reserves the right to require a physical return of the item for a quality inspection prior to authorizing a final full refund or replacement. Defect claims submitted after 7 days will be rejected.

Because our global fulfillment centers process orders immediately to ensure rapid dispatch, you may request to cancel or modify your order strictly within 12 hours of placing it. Approved cancellations will be refunded to your original payment method within 5-7 business days.

After 12 hours, orders are locked into our logistics pipeline and cannot be changed or canceled. Customers are fully responsible for providing the accurate shipping address at checkout.

We accept general returns and exchanges within 7 days of the delivery date.

Strict Return Conditions:

• All returns must be sent by mail.
• The customer is fully responsible for paying all return shipping costs for standard returns (we do not provide free return labels for buyer’s remorse).
• The item must be completely unused, unaltered, and in its original, unopened packaging (“New” condition).
• There are no restocking fees applied to any return.
• Once your returned item is received and inspected at our facility, refunds are processed back to your original payment method within 5 days.

Items returned that show signs of use, missing tags, or damaged packaging will be rejected, and no refund will be issued. To initiate a return, contact our support team to receive a verified Return Merchandise Authorization (RMA) number and the correct warehouse routing address.

To maintain our streamlined global pricing, we do not accept returns or issue refunds for the following conditions outside of our 7-day window:

• Buyer’s Remorse: Changing your mind after receiving the product.
• Incorrect Selections: Ordering the wrong size, color, or model by mistake. Please review your cart carefully prior to checkout.
• Address Errors & Refusals: Packages lost, delayed, or returned due to an incomplete or unverified address provided at checkout, or packages refused upon delivery.

For protocols regarding packages delayed in transit, please refer directly to Section 5 of our Shipping Policy. JUPITERCOOL PRIVATE LIMITED does not issue refunds for delivery delays caused by severe weather, natural disasters, international customs seizures, geopolitical conflicts, or global shipping network failures outside of our direct control.

To initiate a claim, request an RMA, or ask for help, contact us directly at support@rigelton.com.