Shipping Policy
We believe in full transparency. Below is our complete global shipping protocol — processing times, delivery estimates by region, duty coverage, and support guarantees.
1. Order Processing Time
To ensure every order meets our strict quality standards, each shipment undergoes payment verification and a full physical product inspection before dispatch.
Processing Time: 3 to 5 business days (Monday–Friday). You will receive your tracking number immediately after this processing is complete.
Note: Orders placed on Friday after 5:00 PM or over weekends begin processing the following Monday.
2. Estimated Delivery Times by Region
The timeframes below are the Total Delivery Times. This means the 3 to 5 days it takes to process your order is already included in the numbers below.
| Shipping Type | Where We Ship | Total Delivery Time |
|---|---|---|
| Standard Global Shipping (Applies to most orders) |
United States, Australia, New Zealand, Singapore | 7 to 20 business days |
| Fast US Shipping (Select Items Only) |
United States (Only applies if the product page explicitly says “Ships from US Warehouse”) |
5 to 9 business days |
Delivery timelines may occasionally be affected by local customs processing, public holidays, or carrier delays outside our control. We always aim for your package to arrive on the faster end of these estimates.
3. Import Duties & Taxes — 100% Covered
✅ 100% Duty-Free Delivery:
We ship on a Delivered Duty Paid (DDP) basis to all of our supported markets: the United States, Australia, New Zealand, and Singapore. All import duties, customs tariffs, and cross-border taxes are completely pre-paid by RIGELTON before your package enters your country.
You will never be charged an import fee or surprise border tax upon delivery.
4. Order Tracking
Once your order passes our quality inspection and leaves the warehouse, your tracking number will be emailed to you immediately.
Track your shipment anytime via our Track Order page. Please allow 24–48 hours for tracking updates to appear in the system after dispatch.
If your tracking shows no movement for more than 5 business days after dispatch, contact our support team immediately.
5. Lost, Delayed, or Damaged Shipments
- Not arrived within maximum window: Contact us and we will open a carrier investigation. A resolution — either a replacement shipment or a full refund — will be provided within 5 business days of your report.
- Marked “Delivered” but not received: Contact us within 7 days of the delivery status update so we can investigate with the carrier.
- Damaged on arrival: Contact us within 7 days with clear photos of both the damaged product and packaging for a free replacement.
6. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. RIGELTON is not liable for delays or non-delivery resulting from incorrect address information provided by the customer. Address changes after dispatch cannot be guaranteed.
Need Help with Your Shipment?
For tracking queries, delivery issues, or any shipping-related questions, contact us directly.
Email: support@rigelton.com
We typically reply within 24–48 hours on business days.